If you are experiencing difficulties
using Infobase, you can send your problem to
and we'll get back to you within 2 working days.
Alternatively, the answer to your question may be found below, in
Frequently Asked Questions
Is there a charge for inclusion on Infobase?
No. Inclusion on Infobase is totally free of charge.
Is there a charge for Infobase
Most Infobase reports are
offered free to voluntary organisations based in
Glasgow. There is an administrative charge for
reports prepared for private and statutory
agencies, or voluntary organisations outwith the
How long do Infobase reports take?
This can depend on the size and
scale of the report, but in general we aim to
provide all reports within 10 working days of the
request. If you require a report in less time,
please let us know and we will do our best to accommodate
Can I get a paper copy of Infobase?
We don't produce a paper copy of Infobase.
We endeavour to keep the information as up to date
as possible, so keeping the information on the
website is the best way of limiting the amount of
wrong or out of date information out there.
How will you ensure that the information on Infobase is kept up to date?
Information will be kept updated by a number of methods, including feedback from
organisations and an ongoing process of quarterly
update calls and checking and amending.
What measures are being taken to ensure that the website will be completely accessible?
In addition to ensuring that the Infobase website is designed in accordance with the World Wide Web Consortium’s Web Accessibility Initiative, we are currently working with Jim Byrne of ScotConnect (formerly of the Making Connections Unit) who has extensive experience in this area.
My organisation’s address has changed, how do I update the new details?
If any of your details have changed, or if you have noticed an error in the listing for your organisation, please let us know at
and we’ll update the record.
Is inclusion in Infobase worthwhile for small organisations?
Yes. We want to build up as accurate a picture of Glasgow’s community and voluntary sector as possible, so it is important to include different sizes of organisation.
How do I sign up?
To sign up for Infobase, simply click
here to go to the online sign up form.